RETURN POLICY
RETURN POLICY
Last Updated: 12/07/2023
RETURN PERIOD
30-Day Return: Returns are accepted within 30 days from the shipping date.
Condition for Return: Products must be unopened, unused, and undamaged. The original receipt is required.
Discretionary Approval: All returns and exchanges are subject to our discretion.
RESTOCKING FEE
15% Restocking Fee: A 15% restocking fee will be deducted from your refund for all returned items, except in cases of our error.
PACKAGING FOR RETURN
Customer Responsibility: It is the customer's responsibility to adequately package the product for return to prevent damage during transit.
Packaging Guidelines: Use the original packaging if available. If not, use a sturdy box with sufficient padding material like bubble wrap or foam.
Non-Responsibility Clause: We are not responsible for damage incurred during transit due to inadequate packaging by the customer.
SHIPPING LABELS
Customer-Provided Labels: Customers are responsible for creating their own return shipping labels. Please ensure that the label is properly affixed and legible.
FINAL SALE & CLEARANCE ITEMS
No Returns on Final Sale/Clearance Items: All final sale and clearance items are non-returnable and non-refundable.
RETURN ABUSE PREVENTION
Inspection of Returns: All returned products are thoroughly inspected upon receipt. If we determine that a returned item has been used or tampered with, the return will be denied, and no refund will be issued.
Customer Responsibility: In the event that a return is denied due to policy violations, the customer will be responsible for the shipping costs to have the product returned to them.
Restriction on Future Purchases: Any customers found engaging in activities that violate our return policy may be restricted from making future purchases.
DAMAGED MERCHANDISE PROCEDURE
Inspect the Package: Check for visible damage and photograph all sides of the package if damage is visible.
Document the Unboxing: Record a video of the box being opened, if possible.
Inspect the Product: Examine the product for visible damage and photograph any damage found.
Immediate Reporting via Chat Box: Report the damage immediately using the chat box on our website, https://ekperfumes.com. The chat box supports image uploads. Alternatively, call us at [Insert Contact Number].
Provide Required Documentation: Upload images of the damaged package and product through the chat box. Include a photo of the packing slip next to the damaged product.
Time Frame for Reporting: Report damaged merchandise within 5 days of delivery. Late reports may not be eligible for refund or exchange.
REFUND
Refund Process: A refund, minus shipping costs and a 15% restocking fee, will be processed within 14 days of receiving your return.
Refund Method: Refunds will be issued to the original payment method.
OPENED & PARTIALLY USED ITEMS
No Refunds: Opened or partially used products are not eligible for refunds.
Shipping Costs: Shipping costs are non-refundable, except in cases of our error.
HOW TO START A RETURN
Initiate via Chat Box: To start a return, use the chat box on our website, https://ekperfumes.com. Our team will guide you through the process.
RETURN SHIPPING ADDRESS
Returns Department: Please send your return to the following address:
RETURNS DEPARTMENT
5810 Hillcroft St, Houston, TX 77036, United States
NON-RESPONSIBILITY FOR RETURN SHIPPING
Lost, Undelivered, or Damaged Returns: We are not responsible for lost, undelivered, or damaged returns. We recommend using a trackable shipping method and purchasing insurance for your return.
ADDITIONAL ASSISTANCE
For questions or further assistance, contact us at +1-713-952-4400 or use the chat feature on our website.
Thank you for shopping with EK Perfumes. Your satisfaction is our priority.
RETURN POLICY
Last Updated: 12/07/2023
RETURN PERIOD
30-Day Return: Returns are accepted within 30 days from the shipping date.
Condition for Return: Products must be unopened, unused, and undamaged. The original receipt is required.
Discretionary Approval: All returns and exchanges are subject to our discretion.
RESTOCKING FEE
15% Restocking Fee: A 15% restocking fee will be deducted from your refund for all returned items, except in cases of our error.
PACKAGING FOR RETURN
Customer Responsibility: It is the customer's responsibility to adequately package the product for return to prevent damage during transit.
Packaging Guidelines: Use the original packaging if available. If not, use a sturdy box with sufficient padding material like bubble wrap or foam.
Non-Responsibility Clause: We are not responsible for damage incurred during transit due to inadequate packaging by the customer.
SHIPPING LABELS
Customer-Provided Labels: Customers are responsible for creating their own return shipping labels. Please ensure that the label is properly affixed and legible.
FINAL SALE & CLEARANCE ITEMS
No Returns on Final Sale/Clearance Items: All final sale and clearance items are non-returnable and non-refundable.
RETURN ABUSE PREVENTION
Inspection of Returns: All returned products are thoroughly inspected upon receipt. If we determine that a returned item has been used or tampered with, the return will be denied, and no refund will be issued.
Customer Responsibility: In the event that a return is denied due to policy violations, the customer will be responsible for the shipping costs to have the product returned to them.
Restriction on Future Purchases: Any customers found engaging in activities that violate our return policy may be restricted from making future purchases.
DAMAGED MERCHANDISE PROCEDURE
Inspect the Package: Check for visible damage and photograph all sides of the package if damage is visible.
Document the Unboxing: Record a video of the box being opened, if possible.
Inspect the Product: Examine the product for visible damage and photograph any damage found.
Immediate Reporting via Chat Box: Report the damage immediately using the chat box on our website, https://ekperfumes.com. The chat box supports image uploads. Alternatively, call us at [Insert Contact Number].
Provide Required Documentation: Upload images of the damaged package and product through the chat box. Include a photo of the packing slip next to the damaged product.
Time Frame for Reporting: Report damaged merchandise within 5 days of delivery. Late reports may not be eligible for refund or exchange.
REFUND
Refund Process: A refund, minus shipping costs and a 15% restocking fee, will be processed within 14 days of receiving your return.
Refund Method: Refunds will be issued to the original payment method.
OPENED & PARTIALLY USED ITEMS
No Refunds: Opened or partially used products are not eligible for refunds.
Shipping Costs: Shipping costs are non-refundable, except in cases of our error.
HOW TO START A RETURN
Initiate via Chat Box: To start a return, use the chat box on our website, https://ekperfumes.com. Our team will guide you through the process.
RETURN SHIPPING ADDRESS
Returns Department: Please send your return to the following address:
RETURNS DEPARTMENT
5810 Hillcroft St, Houston, TX 77036, United States
NON-RESPONSIBILITY FOR RETURN SHIPPING
Lost, Undelivered, or Damaged Returns: We are not responsible for lost, undelivered, or damaged returns. We recommend using a trackable shipping method and purchasing insurance for your return.
ADDITIONAL ASSISTANCE
For questions or further assistance, contact us at +1-713-952-4400 or use the chat feature on our website.
Thank you for shopping with EK Perfumes. Your satisfaction is our priority.